Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return on damaged items.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at ttsearthnbody@gmail.com. Please note that returns will need to be sent to the following address: 231 S Matthias St Appleton, WI 54915

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at ttsearthnbody@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at ttsearthnbody@gmail.com.

Returns
Due to the nature of our products, we apologize but we do not except returns.
We want you to be completely satisfied with your purchase. Should you purchase an item with a defect please contact us so we can resolve the issue as quickly as we can. We understand mistakes happen, so if we oops, we'll make it right.

Cancel Order or Items

If for any reason you want to cancel your order, please let us know. We will refund your total, minus business transaction fees accrued during check-out. 2025 fees approx. 7%.

DISCLAIMER

*This website is not intended to provide medical information and does not claim to cure or treat any disease. Always speak to your doctor about health concerns.

FDA DISCLOSURE

*These statements have not been evaluated by the Food and Drug Administration. These products are not to diagnose, treat, cure or prevent any disease.